Privacy Policy for Dharura App
Effective Date: 29th May 2024
Introduction
Dharura ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emergency response mobile application ("the App").
1. Information We Collect
Personal Information
When you register for the App, we may collect personal information such as:
- Name and contact information
- Phone number
- Email address
- Emergency contact details
- Profile information
Location Information
To provide emergency services, we collect and process your location data, including:
- GPS coordinates
- Network-based location data
- Device location services information
Device Information
We may collect information about your device, including:
- Device type and model
- Operating system version
- Unique device identifiers
- Mobile network information
2. How We Use Your Information
We use your information for the following purposes:
- To provide emergency response services
- To connect you with appropriate emergency responders
- To improve our services and app functionality
- To communicate with you about your account and services
- To comply with legal obligations
- To ensure the safety and security of our users
3. Information Sharing
We may share your information in the following circumstances:
Emergency Services
We share your location and relevant information with emergency responders and authorized personnel to facilitate emergency assistance.
Legal Requirements
We may disclose your information if required by law, regulation, or legal process.
Service Providers
We may share information with trusted third-party service providers who assist us in operating our services, subject to confidentiality agreements.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
5. Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Location data used for emergency purposes may be retained for a limited period for safety and legal compliance purposes.
6. Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Object to processing of your information
7. Location Services
Our App requires access to your device's location services to function properly. You can control location permissions through your device settings, but disabling location services may limit the effectiveness of emergency response.
8. Children's Privacy
Our App is not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the effective date.
10. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
- Email: privacy@dharura.com
- Phone: +254 (0) 700 000 000
- Address: Nairobi, Kenya
11. Governing Law
This Privacy Policy is governed by the laws of Kenya and the Data Protection Act, 2019.